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UNDERSTANDING YOUR
MAIL SERVER
Your Mail Server
As a linux customer, the setup of every single email item available
to your account is automated by your /controlpanel. (Located at
http://yourdomain.com/cpanel/) Thus,
there is no need to contact the technical staff to setup any of your
pop3 accounts, forwards, aliases, lists, or auto-responders. Simply
check out the Email section of your /cpanel/, and then the various
options within.
Within each menu, there is a small help guide explaining the exact
purpose of each item. We have outlined a few additional points
below:
* Remember to always use "mail.yourdomain.com" as the incoming
(pop3) and outgoing (smtp) server in your local email client, such
as Outlook Express.
* In the linux mail control center, the forwarding function
provides forwarding to outer address, and can be used to alias one
account to another. Thus, if you want mike@homepage.net
to head to a pop3 account of slim@aol.com,
use a forward to make this happen.
* Any pop3 accounts you setup will use your email address as
the login. For example, if you request user@itjit.com,
the actual login for that pop3 box will be "user@itjit.com".
* If you forget the exact login of one of your pop3 accounts,
simply head over to the "pop account" menu within your /cpanel/ to
find out exactly what the logins are.
* Your "default address" is the root catch-all mailbox. It
receives messages heading to all addresses which aren't setup as
unique pop accounts within your domain. Keep in mind that the
default address account does NOT have a prefix, like other pop
accounts. The login for your default address is the same as the main
FTP login for your account.
* If it seems that you cannot lock a pop3 account to retrieve
messages for any reason, the quickest way to solve this for yourself
is to delete and recreate the account with your /cpanel. This saves
time as it bypasses asking our support staff for assistance. Yes,
the changes you make to your email items with your /cpanel are done
in real time.
* The mailing list feature is very simple, please keep that in
mind. If you require a more powerful listserv program, you should
probably look elsewhere. We cannot utilize a robust listserv on our
webhosting machines without causing the server's overall performance
to suffer.
* Hopefully this helps! Remember that the mail functionality for your
domain won't be available on our servers until your entire domain is
registered to our nameservers.
Email Trouble
If you are having problems related to receiving or sending email
messages at your domain, this section is for you. Check through the
headers below for help on the exact situation you are experiencing.
Also, please be sure that your domain is registered and resolving on
our nameservers before you start using the email services.
Can't send mail:
Our SMTP servers are configured as secure relays. This means that
you cannot simply reference "mail.yourdomain.com" as an Outgoing
mailserver unless you successfully log in via one of your pop3
accounts at "mail.yourdomain.com' before you try to send. This is a
mandatory setting to prevent spammers from using our mailservers as
havens for unsolicited email. If you are getting a "relaying
prohibited" or "disconnected by administrator" error, it means that
you haven't logged into the pop3 server at your domain before you
tried to send through the smtp server at your domain. To log in, you
need to check for mail first.
In addition to this, you might not be able to send regardless of if
you check mail successfully. Some ISPs have it set so that their
users cannot use an outbound SMTP server to relay messages. If you
are still experiencing problems sending through your domain, and are
certain that you have logged in via pop3 to an account at your
domain, you might want to contact your local ISP to see if they do
allow their users to use outbound smtp servers.
Finally, we'd like to clear up a common misconception of many users:
the smtp relay you use to send out your messages has absolutely no
bearing on the address your recipient sees as the sender. If you do
end up having to use your local ISPs SMTP server, it will not
prevent you from sending messages from address @yourdomain. For
example, let's say that you have the domain "hompage.net". You can
configure your email client to send from the address "admin@whatever.com"
even if your outgoing (smtp) mail server is set as
"mail27.prodigy.net" - your recipient will still see the message as
being sent from "admin@whatever.com" regardless of the smtp server
you use to send it. Be sure that your incoming (pop3) server is set
to "mail.homepage.net", of course.
Your default root email account:
Every account starts out with a default "catch-all" account for its
domain. This email box will grab all mail heading to ANYNAME@yourdomain.com.
The login for this box is simply the same main account login you
received after signing up. Thus, if your root account is "test@homepage.net"
(login of "homepage" - first 8 letters of your domain), there is no
need to request an alias to your root account, because all names
under your domain already are filtered into this account.
Can't lock account:
A common cause of this is that the e-mail account is being accessed
already or it is still open from another mail checking session.
Solution: Retry in about 30 minutes. If it still does not work it is
possible that you are using the wrong user / password combination.
Please remember that POP accounts logins will use your email address
as the login.The mail control panel of your account keeps this
information for you, so please check there to correct any login
problems.
Any Username And Password Error:
The main cause for this is trying to access the e-mail account with
the wrong user / password. Remember you will use your email address
as the login. If all else fails, simply remove, and then recreate
the account with your mail control panel.
If none of this helps, then most likely the pop3 box in question has
a received a corrupted message. Contact our support team and tell
them to clear that box out. Usually this results in most or all of
that particular mailbox's contents being erased.
Problems resolving your mailhost:
If you find that you can't get "mail.yourdomain.com" to resolve as a
valid SMTP or POP3 server, please be sure that your domain is
registered to our nameservers. Also, try clearing out your cache and
cookies and then restarting your computer.
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